Frequently Asked Questions
Everything you need to know about your next high-performance PC.
How long does it take to build and ship my custom PC?
Standard custom builds typically take 10-15 business days for assembly, stress testing, and quality assurance. Once shipped, delivery time depends on your selected shipping method.
Do XOTIC PC systems come with a warranty?
Yes, all our systems include a standard 1-year parts and labor warranty. We also offer extended warranty plans and lifetime technical support for all our customers.
What is your return policy for custom-built computers?
We offer a 30-day return policy from the date of delivery. Please note that custom-built systems may be subject to a restocking fee, and original shipping costs are non-refundable.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International customers are responsible for all customs duties, taxes, and brokerage fees required by their respective governments.
Can I upgrade my components after the purchase?
Absolutely. XOTIC PC builds are designed with standard components to ensure easy upgradability. Our support team can provide guidance on compatible parts for future upgrades.
What kind of testing do you perform on new builds?
Every PC undergoes a rigorous 72-hour burn-in process and a 100-point inspection checklist to ensure stability, thermal performance, and component reliability before it leaves our facility.